ISO 9001:2015 is implemented by over one million companies and organizations spanning over 170 countries. ISO 9001:2015 certification is part of a family of standards for quality management systems that are maintained by the International Organization for Standardization and are administered by certification bodies around the world. ISO 9001:2015 requirements involve everything from a set of procedures covering all aspects of a business to reviewing quality systems for effectiveness and efficiency. An effective management system helps to deliver product and service quality and consistency for increased customer satisfaction.
TWCC has completed the internal and external audit of the quality management systems and has obtained consistent and yearly renewal of our Certification since 2010. The ISO 9001:2015 certification illustrates an unwavering commitment to attain high management standards and sustained service quality. TWCC strives to ensure that we maintain the highest of standards for our customers.
“Provide our clients with the highest quality of service on time, and to the requirements and unique needs of its customers.”
Quality Policy
Proudly First Nation owned and operated, TWCC is committed to continuously improving the quality and impact of its services. In support of this commitment, TWCC has implemented a quality management system that meets the requirements of ISO 9001:2015.
TWCC’s Quality Policy is defined and driven by the following management principles that guide our decisions and behaviours:
Customer & Suppliers Satisfaction:
- Build transparent, service-driven relationships with our clients, ensuring long-term success; through the understanding of their needs and the needs of their customers;
- Application of preventative practices at all levels to promote reliable risk management;
- Continuous improvement and review of business processes and practices to ensure effectiveness and relevance;
Employee Satisfaction:
- TWCC promotes the personal and professional development of its employees.
- TWCC provides opportunities for training, development and mentorship to strengthen the overall Quality commitment of TWCC, while encouraging both empowerment and growth opportunities within the organization.
The policy and procedures necessary to achieve the required standards are described in our quality system. This policy is reviewed periodically for continued suitability and effectiveness.
